System Requirements

PC Requirements

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• Depending on what client program a call center chooses to service, the use of the Arise Secure Desktop (ASD)

 

desktop2

PC REQUIREMENTS

CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted
Hard Drive 20 GB or more of available space 60 GB or more of total space
Memory 4 GB of RAM or better
Operating System Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients
Standard Connection & Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device

Mac Requirements

• Macs must have an Ethernet port
• MacBook Air and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of Windows
(Please see page 2 for acceptable Windows operating systems) MUST be installed.
Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

mac

MAC REQUIREMENTS

CPU Speed Intel Core i5 2.7 GHz processor or better
Hard Drive 20 GB or more of available space 60 GB or more of total space
Memory 4 GB of RAM or better
Operating System MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems
Standard Connection & Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.